Contact Us
Whether you've spotted something that needs updating, want to ask about how we rank the highest payout online casinos in Canada, or simply have feedback on the site, we'd like to hear from you. This page explains what Online Casinos Canada can help with and how to reach us.
What we can help with
Online Casinos Canada is an independent research and comparison site covering online casinos available across Canadian provinces, with a particular focus on payout speed, withdrawal limits and fee structures. We're best placed to help with questions like:
- Corrections or updates to information on a casino review, bonus offer or payment method
- Questions about how we rate and rank operators such as Cashed, SlotsGem or WinnerIsland
- Feedback on the accuracy of a comparison table, a bonus term, or a payout figure
- General suggestions for improving the site or covering a topic we've missed
What we can't help with
We're a comparison and review platform, not a casino operator, payment provider or regulator. That means we can't access your casino account, process a deposit or withdrawal, resolve a dispute over winnings, or reset a password for any of the brands listed on this site. If you have an issue with a specific casino — a delayed payout, a bonus dispute, or an account query — the correct first step is always that operator's own support team, since only they hold your account details and transaction history.
If a dispute with a licensed operator isn't resolved directly, most Canadian-facing casinos are licensed offshore (commonly in jurisdictions such as Malta or Curaçao) and will list an alternative dispute resolution service or regulator complaints process in their own terms and conditions. Check the casino's own site for these details, as they vary by operator and licence.
For general guidance on keeping gambling under control, our Responsible Gambling page has practical information and support resources. If you'd like more background on how this site operates and who it's for, see our About Us page, and our Terms and Conditions set out the rules for using the site itself.
Before you get in touch
A quick check can often save you a message:
- If your question is about a specific bonus offer or wagering requirement, the operator's own terms page will usually have the most current and binding detail — our tables summarise headline terms, but the operator's site is the final word.
- If you're asking about deposit or withdrawal timelines in CAD, these can vary by payment method (e-wallets are typically faster than bank transfers or cards) and by the casino's own verification process, so checking directly with support is often quicker than waiting on a reply here.
- If you're reporting an error on the site — an outdated rating, a broken comparison, an expired offer — include the page and the detail you spotted so we can look into it properly.
How to reach us
The quickest way to contact the Online Casinos Canada team is through the contact form on this page. We aim to review messages in the order they arrive and get back to genuine queries, though as an independent research team we don't offer live support in the way a casino's own help desk does. For anything time-sensitive relating to your money or your account, always go to the operator directly first.
A note on how we're funded
Online Casinos Canada may earn a commission when readers sign up with a casino through links on this site. This has no bearing on how operators are rated or ranked, and it doesn't change the answer you'll get if you write in with a question or correction — our editorial process is kept separate from our commercial partnerships.